The staff was very friendly and accommodating otherwise. The spa was great except the floor in the hot tub room was dirty and the loungers' pull-out trays were dusty and dirty. Then checked in and had the lunch which was delicious. We ended up going to a restaurant to have some food and mimosas. So we had 2.5 hours to kill until check-in. Next day we got up early to enjoy the spa amenities and were told we couldn't check in until one hour before our spa treatment reservations, which were at 1:00. Our first round was comped for our inconvenience (we asked if they would do it). The bartender was great - the drinks were delicious. Couldn't get a drink until the bar opened at 5:00 PM. They checked our bags and we headed to the lounge area. We were tired after driving and just wanted to relax in the room and get ready for the evening. We weren't given a definite time of when we would be able to check-in.

My guest and I arrived after 4:00 for our spa getaway and were told our room was not available. The luggage drop off and pick up is great. so many extras that you do not get at the other lodging sites at TS. The turn down service, the Beekman products, the chocolates at the check in, the outdoor bonfires, the coffee by Wildflowers in the morning. Security and/or Housekeeping did make the rounds to check the pool, which is appreciated. At first, we got very lost as we navigated the corridors, but quickly we learned our way. The balcony was the best part of the stay. I sat on the balcony at least a dozen times during our two night stay. It felt like being at a lodge in the woods of the Adirondack Mountains. Our room faced west, and the balcony looked out at trees. This was our first overnight at the Lodge. We have stayed and played at Turning Stone for 23 years.

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